Privacy Policy

A legal disclaimer

Privacy Policy

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Last updated: January 31, 2026

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Pearl & Paw (“we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from pearlandpaw.com (the “Site”), or otherwise interact with us.

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1. Personal information we collect

We collect personal information in the following ways:

Information you provide directly
   •    Name
   •    Email address
   •    Phone number
   •    Shipping and billing address
   •    Order details, gift notes, and personalization details
   •    Customer support messages
   •    Marketing preferences, including email or SMS opt-ins

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Information collected automatically
   •    IP address
   •    Browser type and device information
   •    Pages viewed and interactions on the Site
   •    Referring and exit pages
   •    Cookies and similar tracking technologies

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Information from third parties
   •    Payment confirmation and fraud signals from payment processors
   •    Shipping and delivery updates from carriers
   •    Analytics and marketing data from service providers we use

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2. How we use your information

We use your personal information to:
   •    Process and fulfill orders
   •    Ship products and provide delivery updates
   •    Communicate with you about your order or account
   •    Respond to customer service inquiries
   •    Send marketing emails or text messages if you opt in
   •    Improve our website, products, and customer experience
   •    Prevent fraud and maintain site security
   •    Comply with legal and regulatory obligations

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3. Email and SMS marketing

If you opt in, we may send you promotional emails or text messages.
   •    You may unsubscribe from emails at any time using the link in our emails.
   •    You may opt out of SMS messages at any time by replying STOP.
   •    Message and data rates may apply.
   •    Message frequency may vary.
   •    Consent to receive marketing communications is not a condition of purchase.

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4. Cookies and tracking technologies

We use cookies and similar technologies to operate our Site, understand visitor behavior, and improve performance.

You can manage or disable cookies through your browser settings. Please note that some Site features may not function properly if cookies are disabled.

We may use analytics and advertising tools to understand how customers interact with our Site and to support marketing efforts.

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5. Sharing your personal information

We do not sell your personal information in the traditional sense. We may share personal information with trusted third parties only as necessary to operate our business, including:
   •    Ecommerce and hosting platforms (such as Shopify)
   •    Payment processors
   •    Shipping and fulfillment providers
   •    Email and SMS service providers
   •    Analytics and advertising partners
   •    Legal or regulatory authorities when required by law

Some privacy laws define “sharing” broadly to include certain advertising or analytics activities.

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6. Your rights

Depending on where you live, you may have the right to:
   •    Access the personal information we hold about you
   •    Request corrections or updates
   •    Request deletion of your personal information
   •    Opt out of marketing communications

To exercise these rights, please contact us using the information below.

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7. Data retention

We retain personal information only for as long as necessary to fulfill orders, provide services, comply with legal requirements, resolve disputes, and enforce our agreements.

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8. Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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9. Children’s privacy

Our Site is not intended for children, and we do not knowingly collect personal information from children.

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10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

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11. Contact us

If you have questions about this Privacy Policy or your personal information, please contact us at:

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Pearl & Paw
Email: pearlnpaw@gmail.co
Website: pearlandpaw.com